All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Processed at National Hub. Hi . Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Processed at National Hub. Really disappointed, when I goo. In this conversation. 4K compatible TV/device required to watch Ultra HD. Global Media Limited Customer Service telephone A. We would like to show you a description here but the site won’t allow us. Shop online with over 90 brands and have your items delivered to your local store. Today is the second day in another round of 3. SpeedWe would like to show you a description here but the site won’t allow us. I’ve called Virgin Media and they have launched an investigation with Yodel. I sent it back using the packaging sent to me and using collect plus. . Options. Use our app to: - Send a parcel from any of our thousands of local stores. Global Media Limited - Phone number All directors of A. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. . 08/11/23 21:45. 00 guaranteed… Thanks for reaching out to us regarding your issue. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. We would like to show you a description here but the site won’t allow us. on 16-03-2023 19:38. . If you’re not offered QuickStart or would rather have your. Virgin Phone Switchover. PER MONTH. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. Available with M50 broadband or faster. The Virgin Media website will open in a new tab. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. Firstly, head to our tracking page and check the date your parcel is due to be delivered. . If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. We would like to show you a description here but the site won’t allow us. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. I'm in a really frustrating situation. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. Max20000. I’m not getting anywhere with the WhatsApp service. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. Now I have. 15 Comments. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Chatter and natter. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. I contacted Yodel and they said we ju. Yodel say I have to speak to Virgin to get the package re sent. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. 3 weeks ago. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Yodel is highly rated from customer reviews on Trustpilot. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. We would like to show you a description here but the site won’t allow us. Open the Netflix app on your Virgin TV box and select the Netflix banner. Returned to Virgin Media. Because it was shittly designed, the people in the. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. In this conversation. I'm a Very Insightful Person, I'm here to share knowledge. We would like to show you a description here but the site won’t allow us. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. SabrinaWe would like to show you a description here but the site won’t allow us. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. - Track the progress of your returns. Fun story, I was in a block of flats with virgin media. QuickStart, set up and connections. Options. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. . 44pm and the. Same here no parcel and no text message. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. My quick start package was due to arrive between 6:30pm - 8:30pm last night. - Keep all your orders in one place. 08/11/23 21:45. . Sports Direct. Account - Cable. Browse Virgin Media Virgin Media Community. And now Yodel's delivery tracker is saying that I am unauthorised to make. Account - Cable. Flag for a moderator. Tesco Direct. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. I delayed delivery by Yodel for a week, but they are still intent on giving me another. The kit was due to be delivered on the 3rd. and delivery tracking information. Welcome to our community forums and thank you for your first posts. SpeedWe would like to show you a description here but the site won’t allow us. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Account - Mobile. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. We would like to show you a description here but the site won’t allow us. Just joined. Mobile Your Account. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Chris_W1. It's just that I'm stuck home now, waiting for the delivery without a. This applies to calls from any phone line, including mobile, landline and payphone. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 15/11/23 09:44. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Everything you need is posted to you. on 04-02-2023 10:23. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. All the documents were signed , all. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Asked webchat today, and was advised I would be giv. All materials are recycled using our UK downstream partners. I would like to know if i can rearrange delivery or cancel the order. Horrible, they treat customers like you own them something. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. on 02-02-2023 09:43. She called back and left a voicemail confirming that it was booked in and. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Realtime overview of issues and outages with all kinds of services. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. . I will need to take a look at this for you, so will pop you over a PM, please keep an eye our for the little envelope Thanks, ZoieWe would like to show you a description here but the site won’t allow us. 09/11/23 14:35. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Unfortunately I didn't received any package tracking number nor text with delivery details. I've had a new 360 box. Two different men tried to retrieve the parcel from me but I refused. on 28-03-2023 09:35. The deliveryman noted that the box was left behind the “bin”. Very. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. - Find your. We would like to show you a description here but the site won’t allow us. For queries on delivery charges from online retailers please contact the retailer directly. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. My Virgin Media App. Manage Your Account. Virgin text me in the 25th telling me yodel would contact - 5191673. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Options. i. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. ^TM”05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Hi thanks for your post here although we're sorry to hear of the concerns you've raised here. Yodel Delivery due tomorrow - No tracking and no order showing. Options. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. The talks between Virgin Media O2 and. Sports Direct. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. Furthermore, VM agent asked the VM client (me) to be the middle man to help. Networking and WiFi. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Unfortunately I didn't received any package tracking number nor text with delivery details. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. Processed at National Hub. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. Browse Virgin Media Virgin Media. It's just that I'm stuck home now, waiting for the delivery without a. Account - Mobile. Stay safe online. . Options. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Welcome to our community forums and thank you for your first posts. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. . backtothefuture. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was. i. A new secure password will be generated for you. Forum Team In response to. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. 2 weeks ago. Apparently the tag could be damaged or missing and they can't find the parcel. Switched On Families. Browse Virgin Media Virgin Media Community. Fun story, I was in a block of flats with virgin media. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. not to me. consumer polling and social media complaints. | Read 42,321-42,340 Reviews out of 430,843Yodel have lost my package. Mobile phone scam. We would like to show you a description here but the site won’t allow us. I've taken a look at our systems and I can see that your new equipment was activated. I have tracked the parcel but it now requires the post code of the place its being delivered to . Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Stay safe online. No still no tracking number. At least 30Mbps download speeds in every room or £100 one-off credit. 5 million in 2020. Yes - of course. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. Make sure your TV and your box are switched on. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. Simply ring our friendly customer service team. The earliest date for someone to pick up the hub was around 20th January. Hopefully they can reconnect the older hub for now. on 28-03-2023 08:11. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. Number of inclusive HD channels depends on package. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. If you choose to have the equipment delivered to your. on 30-05-2023 13:29. We would like to show you a description here but the site won’t allow us. Parcels returned to the retailer within 72 hours. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. I am sorry to hear about the issue regarding your handset value. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Forum Team. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. . All the documents were signed , all. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. This communication will. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. I would be grateful for any advice on the best way to proceed. We would like to show you a description here but the site won’t allow us. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. You're claiming one of them items wasn't sent back. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Joining in. Despatched from BOREHAMWOOD DEPOT. Further exclusions & legal stuff apply. We would like to show you a description here but the site won’t allow us. 10/11/23 15:13. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . I tried to contact Yodel customer service. How do I return my old box. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. We would like to show you a description here but the site won’t allow us. Phone. . Yesterday it was showing for delivery, today if I hadn’t. 15 Comments. As in the title. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. We would like to show you a description here but the site won’t allow us. - View Collect+ stores on a map. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. 09/11/23 11:22. QuickStart, set up and connections. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. i. As with most live chats nowadays, there is a virtual assistant to help you at first. Switched On Families. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. Good afternoon. Lee1981. Absolutely crap service. Sign in . Yes, Virgin Media returns in the UK are completely free. We would like to show you a description here but the site won’t allow us. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Options. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. Options. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Thanks in advance. on 29-11-2022 08:31. . The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). But if the box is truly lost, wouldn’t it be eas. Entertain me; Broadband Deals. . Download it for your iPhone. Any ideas? ThanksYodel returned to sender. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Or stream, control and manage. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. Download it for your iPhone. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. Yodel was scheduled to deliver my router on 1/9/22. Yodel returned to sender. The advice was to recycle the old hub. Yodel Delivery due tomorrow - No tracking and no order showing. Networking and WiFi. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. We would like to show you a description here but the site won’t allow us. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. But until Thursday evening, there is no delivery, no update, nothing. on 16-09-2022 08:23. I am now. If your returns label just shows the Collect+ logo, please select Yodel. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. When he arrived home one day he noticed a note in the letterbox from Yodel. on 02-12-2021 17:04. Security matters. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. Have a good weekend. Please stop sending me endless harassing texts. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. This will be a few weeks in advance so you'll have. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. Quickstart is the quickest and easiest way to setup our services. on 08-11-2022 12:42. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Virgin Mobile. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. This unfortunately did not happen again. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. I don’t have and have never had an account with virgin. Virgin Media services are only available in eligible Virgin Media network areas. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Simply select the track your parcel. Main menu; Bundles. We can understand the inconvenience caused to your day and want to best help. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. The guy did say it would be a hub 5. It is not on any of the emails or texts sent to. Security matters. I spent hours trying to get some info ou. This sometimes will give you an estimated time too. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. Let us know how it goes. They never were. There are now several posts on here about this scam which has happened to me in the last week. We would like to show you a description here but the site won’t allow us. But this was before we were due to move in - so when Yodel gave m. I am really fed up. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Stream box and remote remain property of Virgin Media. Have you received this since your post?We would like to show you a description here but the site won’t allow us. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. We would like to show you a description here but the site won’t allow us. Scam texts can also come. Please have your parcel tracking ID ready. Quote & Book. . My Virgin Media App. Kit we want returned. Thanks,Yodel says delivered but hasn’t. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Being returned to Virgin Media. See Deal. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. I called virgin and they said to contact - 5105152 - 2Virgin Media . on 21-11-2022 15:03. Virgin Media is part of the Liberty Global organisation, which also includes other media and. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Sign in . Poor service Yodel, no delivery. We can understand the inconvenience caused to your day and want to best help. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Just have to wait and see. She called back and left a voicemail confirming that it was booked in and would be. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Sorry to hear you have been having issues with your Yodel delivery. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. I call virgin and they have no idea about it being returned.